Introducing a new line of coffees, featuring pure, 100% Arabica coffees, discerningly sourced by our team from single estates around the globe. Like a fine wine, our Select Estates coffees are crafted by our master roasters to be swirled, sipped and savored. Each Select Estate coffee embraces the goût de terroir, or “taste of the earth”, from their extraordinary origins. Brew a cup and join us as we explore the distinctive tastes from around the world.
Colombian Estates Blend
Colombian Estates Blend, now available in single-cup and fraction pack.
Available now in single-cup and fraction pack.Colombian coffee is known for its quality. Only beans that meet high expectations of perfection are authorized for export, with several checks along the way from the farm, to the mill, to the port, and finally to the Parks Coffee roaster. We sent our team on a trek to South America with a mission to find a farm with the most exquisite Colombian beans for our new line of Select Estates coffees. After many tastings and tests our team succeeded in their quest with two farms (or fincas) boasting beautiful beans: Finca de Los Alpes and Finca Casa Vieja. We have combined the fruits of these fincas to create Colombian Estates Blend; a coffee with brilliance and balance.
Finca los Alpes resides near the town of Ciudad Bolivar, in a very fertile region of southwest Antioquia. The farm is cradled by the Farallones mountains, which separate Antioquia from the dense Choco rainforest, creating a microclimate that is beautifully suited to growing Arabica coffees.
With annual rainfall of 130 inches, Finca de los Alpes produces lush foliage and bright, sweet coffee cherries. The finished bean from these cherries produces a full-bodied balanced brew with notes of vanilla and hazelnuts.
South of Los Alpes, in the Quindio region, you’ll find the farm of Casa Vieja. Alvarro the owner is extremely passionate about his life’s work, and believes coffee should be grown in the shade of a variety of trees and plantlife to ensure a rich mixture of fauna and micro- organisms.
This fertile volcanic soil gives a coffees from this area a unique spark, with bright notes of citrus. Much like Alvarro and his farm, this brew is lively and pleasant, with dazzling tropical characteristics.
Regular maintenance on ice makers and water coolers by professional service keeps things flowing smoothly at the office
Carrollton, TX – The ice maker is arguably the most important part of an office break room. On duty around the clock to keep sensitive foods chilled, ease pains in a hospital setting, or quickly cool a can of soda for an afternoon pick-me-up, many rely on this critical appliance every day. And when the office ice maker is down, the impact can be catastrophic.
To avoid unnecessary service calls and outages, office-coffee service industry leader Parks Coffee recommends regular recurring maintenance. “Typically our cleaning process will be every six months, but depending on the type of water that you have, and the area that you’re in — how hard your water is, how much your usage is — that will dictate the recurring for the cleaning process,” explains Corporate Trainer Shayne Dillion. “If it doesn’t happen properly, you’re going to have dirty ice; you’re going to have material in your ice you don’t want.”
Branding Manager Clay Parks says, “With the ice maker cleaning group, all the people are factory-trained. You can’t simply put a solution through, and put the ice maker on ‘CLEAN’. It doesn’t do it. You need to take parts off, you need to use commercial solutions, you need certain run times; know which areas to scrub.” The Guardian Water Systems team at Parks Coffee goes through rigorous training, and technicians are certified by Manitowoc®.
“What we’re going to do is remove all the ice from your ice machine. We’re going to clean and sanitize the bin,” affirms Guardian Water Systems Manager Lonnie Stewart. “We’re going to remove the circulating hoses from your ice machine, clean the hoses. Remove your reservoir, clean out the reservoir. We’re going to clean the coils on the machine, door gaskets, all internal lines.”
Regular filter changes and cleanings are important for water coolers and coffee brewers as well. “When you think about coffee, coffee is 99.9% water. We want to make sure that the equipment is cleaned properly, because that’s going to affect the taste of our product. We roast and grind all of our own coffee here at Parks Coffee, it’s so important that we give our customers the cleanest possible equipment because it’s going to affect their experience with our coffees,” says Shayne.”
Parks Coffee (Parks & Co / ProStar Services) is a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has earned the National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.
Office coffee service company develops new system of sanitization and service
Carrollton, TX – New innovations in the office coffee service industry are typically born to overcome challenges in the field. Parks Coffee wanted to find a way to ensure that each pot of coffee was brewed into the best conditions, for optimal taste and quality. The Dallas-West Branch Manager, Larry Cox explains, “When route-men are out in the accounts, and they’re trying to clean [coffee pots] in the sink; they’re making noise, they’re splashing water. They can break the pots.” Faced with the obstacle of quickly providing cleaner pots to their customers, without risk of creating more mess or breakage on location, led the Parks Coffee team to brainstorm new solutions.
The answer came in the form of a new cleaning process, called the Fresh Pot Program (FPP). This unique method calls for route-men to return each air-pot and glasspot/carafe to the Parks Coffee headquarters for a restaurant-style cleaning and sanitization cycle. Once the pots have been thoroughly cleaned and air-dried, each is hermetically-sealed in a heated oven to protect against dust and germs, and ready to be sent back into the field. “It’s something that’s unique to the industry. We are the first company to accomplish that,” says President Randy Parks.
In a new video released today, Parks Coffee showcases their unique methods of servicing and satisfying clients’ needs and wants. This video, entitled “The Parks Coffee Difference” was created to highlight new ways the Parks Coffee company has created to ensure each client receives the “White Glove Service” standard of care. “We’ve been obsessed with customer service since we’ve started,” Randy says. “It’s a continual journey, as we get better and better with our customer service.”
Parks Coffee (Parks & Co / ProStar Services) is a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has been named National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.
Media Contact: Beth Seeber, 8008897827, bseeber[at]prostarservices.com
In its new three minute video entitled “It’s All in the Family”, company founder Randy Parks and his wife Debbie tell how Parks Coffee began in 1986 out of the family garage in Carrollton, Texas. Randy worked as sales and route delivery man, servicing and stocking customer accounts, while Debbie handled the paperwork and ran a home daycare service.
“We grew one account at a time. We went along and had a small warehouse north of where our properties are now,” explains Randy. “We grew into another, and grew into another and then we were fortunate enough to be able to buy a building or two and here we go.” In 2011, Randy and Debbie’s oldest son Clay Parks has joined on as the company Branding Manager, helping to guide and shape the company in all aspects.
Today, after 27 years of hard work, the Parks Coffee family has grown to 400 employees in six branches, serving businesses in the Dallas/Fort Worth, Houston, San Antonio, Austin, Phoenix and Oklahoma City areas. But even after so much growth, one thing that serves in the forefront is keeping the family atmosphere alive. Corporate Trainer Shayne Dillion says, “When you look at Parks & Co. we’re the family, we’re the company. It’s all of us together.”
Parks Coffee (Parks & Co / ProStar Services) is a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has been named National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.
Parks Coffee Shares the Key to Great Customer Service in New Video Release Premier office coffee service company releases web video highlighting company’s dedication to great customer service
The three minute video features members of the Parks family and employees, sharing their thoughts on the importance of customer service in a competitive market. Clay Parks says, “People have a lot of choices: they can go with a big guy, they can go with a small guy, or they can go with ProStar. But we know that they choose us because they know we’re gonna be on time, we’re gonna give them a fair deal, and we’re gonna have people that they can trust in their accounts.”
The influence of this Parks family value has trickled down through the company. “We’re better because we’re customer service friendly,” says Parks Coffee employee DeVon Mitchell. “Not only are we gonna provide a service for you; we’re going to make sure that when we come to your place, we’re gonna offer you more than what you asked for.”
Company founder and president Randy Parks adds, “As it says on the side of our building, we really do ‘Strive for Our Customers’ Affection’.” This internal motto was painted on the side of the Parks Coffee main Dallas headquarters in 2009.
Parks Coffee (Parks & Co / ProStar Services) began in the home garage of Randy and Debbie Parks in 1986. The company grew one account at a time, until finally able to purchase a warehouse in Carrollton, Texas, and eventually more branches in other areas. Parks Coffee now has 6 branches total in Dallas, Houston, San Antonio, Austin, Phoenix and Oklahoma City. Since its inception, Parks Coffee has gained ground in the OCS business leaps and bounds. As a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has been named National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.
Media Contact: Beth Seeber, 8008897827, bseeber@prostarservices.com
Close to a year ago, our team introduced a new and exciting way to highlight many of our coffee varieties in a customer’s location. By utilizing slim packaging options, already in use with our single-serve coffee pod line, we can serve up 8-12 flavors at any time. More choices, more flavors, more freedom. And thus, the Crowd Pleaser was born…
To launch the new Crowd Pleaser option, our team wrote and performed a one-act play. And “play” we did. Yes, it’s goofy and hokey. But it conveys a message that though we have a fun side, we are all serious about our coffee.
So now, we present to you Randy and Crowd Pleaser Man:
http://vimeo.com/62370897
We have been working on a few other videos over the last few months, and cannot wait to share them with you. Cheers!
