Press Release

Family-Owned Parks Coffee Tells Origin Story in New Video Release

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Office coffee service company shares company history from humble beginnings to industry leading business

Dallas, Texas — Parks Coffee (Parks & Co / ProStar Services), a family-owned and -operated office coffee service business, is proud to share its history in a new promotional video, available for viewing on its website blog and official Youtube channel.

sales_familycar_smallIn its new three minute video entitled “It’s All in the Family”, company founder Randy Parks and his wife Debbie tell how Parks Coffee began in 1986 out of the family garage in Carrollton, Texas. Randy worked as sales and route delivery man, servicing and stocking customer accounts, while Debbie handled the paperwork and ran a home daycare service.

“We grew one account at a time. We went along and had a small warehouse north of where our properties are now,” explains Randy. “We grew into another, and grew into another and then we were fortunate enough to be able to buy a building or two and here we go.” In 2011, Randy and Debbie’s oldest son Clay Parks has joined on as the company Branding Manager, helping to guide and shape the company in all aspects.

Today, after 27 years of hard work, the Parks Coffee family has grown to 400 employees in six branches, serving businesses in the Dallas/Fort Worth, Houston, San Antonio, Austin, Phoenix and Oklahoma City areas. But even after so much growth, one thing that serves in the forefront is keeping the family atmosphere alive. Corporate Trainer Shayne Dillion says, “When you look at Parks & Co. we’re the family, we’re the company. It’s all of us together.”

 

 Parks Coffee (Parks & Co / ProStar Services) is a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has been named National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.

Media Contact: Beth Seeber, (800) 889-7827, bseeber@prostarservices.com

Key to Customer Service – Video

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Parks Coffee Shares the Key to Great Customer Service in New Video Release
Premier office coffee service company releases web video highlighting company’s dedication to great customer service

CARROLLTON, TEXAS — Parks Coffee (Parks & Co / ProStar Services), a family-owned office coffee service company, has released a new promotional video available for viewing on its website blog and official Youtube channel.

The three minute video features members of the Parks family and employees, sharing their thoughts on the importance of customer service in a competitive market. Clay Parks says, “People have a lot of choices: they can go with a big guy, they can go with a small guy, or they can go with ProStar. But we know that they choose us because they know we’re gonna be on time, we’re gonna give them a fair deal, and we’re gonna have people that they can trust in their accounts.”

The influence of this Parks family value has trickled down through the company. “We’re better because we’re customer service friendly,” says Parks Coffee employee DeVon Mitchell. “Not only are we gonna provide a service for you; we’re going to make sure that when we come to your place, we’re gonna offer you more than what you asked for.”

Company founder and president Randy Parks adds, “As it says on the side of our building, we really do ‘Strive for Our Customers’ Affection’.” This internal motto was painted on the side of the Parks Coffee main Dallas headquarters in 2009.

Parks Coffee (Parks & Co / ProStar Services) began in the home garage of Randy and Debbie Parks in 1986. The company grew one account at a time, until finally able to purchase a warehouse in Carrollton, Texas, and eventually more branches in other areas. Parks Coffee now has 6 branches total in Dallas, Houston, San Antonio, Austin, Phoenix and Oklahoma City. Since its inception, Parks Coffee has gained ground in the OCS business leaps and bounds. As a market leader in the coffee service industry, Parks Coffee provides brand name products such as Starbucks Seattle’s Best, FLAVIA, and Keurig. The company has won such awards as National Automatic Merchandising Association’s (NAMA) Coffee Service of the Year award, and Parks Coffee Owner/President Randy Parks has been named National Coffee Service Association’s (NCSA) Operator of the Year award and the FLAVIA Outstanding Distributor Award.

Media Contact: Beth Seeber, 8008897827, bseeber@prostarservices.com

Site: http://www.parkscoffee.com